Last Updated: 09/06/2025

1. Introduction

Welcome to Enerz (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or making a purchase, you agree to be bound by these Terms.

2. Definitions

• “Website”: Enerz’s e-commerce platform
• “Services”: Products and services offered by Enerz
• “User/You”: Person accessing or using our website
• “Order”: Purchase request submitted through our website
• “Content”: All text, images, and materials on our website

3. Acceptance of Terms

• By using our website, you confirm you are at least 18 years old
• If under 18, you must have parental/guardian consent
• These Terms constitute a legally binding agreement
• Continued use implies acceptance of any updates to Terms

4. Account Registration

• You may need to create an account for certain services
• Provide accurate and complete information
• Maintain confidentiality of your account credentials
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access

5. Product Information and Pricing

• We strive to display accurate product information
• Colors and images may vary from actual products
• Prices are in Indian Rupees (INR) and include applicable taxes
• We reserve the right to modify prices without prior notice
• Pricing errors will be corrected, and affected orders may be cancelled

6. Order and Acceptance

• Placing an order constitutes an offer to purchase
• We reserve the right to accept or decline any order
• Order confirmation email indicates acceptance
• Contract is formed upon order confirmation
• We may require additional verification for certain orders

7. Payment Terms

• Payment is required at the time of order placement
• We accept payments through PhonePe Payment Gateway
• Supported payment methods: Credit cards, debit cards, net banking, UPI, wallets
• Payment credits is handled securely by PhonePe
• Failed payments will result in order cancellation

PhonePe Payment Data

• Your payment data is handled by PhonePe Payments Private Limited
• PhonePe’s terms of service apply to payment transactions
• We do not store your complete payment card information
• Payment disputes should be reported immediately
• Refunds are credited according to our Refund Policy

8. Order Fulfilment and Delivery

• Orders are subject to product availability
• Delivery timelines are estimates and may vary
• Risk of loss transfers upon delivery to the carrier
• You must inspect products upon delivery
• Report any damage or discrepancies within 48 hours

9. Returns, Exchanges, and Refunds

• Returns and refunds are governed by our Refund Policy
• Products must be returned in original condition
• Custom or personalized items may not be returnable
• Return shipping costs are typically borne by the customer
• Refunds are credited to the original payment method

10. Intellectual Property Rights

• All content on our website is owned by Enerz or licensed to us
• You may not reproduce, distribute, or modify our content
• Product images and descriptions are proprietary
• Unauthorized use may result in legal action
• Trademarks and logos are protected intellectual property

11. User Conduct and Prohibited Activities

You agree not to:

• Use the website for illegal purposes
• Interfere with website security or functionality
• Submit false or misleading information
• Infringe on others’ intellectual property rights
• Engage in fraudulent activities
• Upload malicious code or viruses
• Harass other users or our staff

12. Privacy and Data Protection

• Your privacy is governed by our Privacy Policy
• We collect data as described in our Privacy Policy
• Payment data is handled by PhonePe according to their privacy terms
• We implement appropriate security measures
• You consent to data as outlined in our policies

13. Limitation of Liability

• Our liability is limited to the maximum extent permitted by law
• We are not liable for indirect, incidental, or consequential damages
• Total liability shall not exceed the amount paid for the specific order
• We are not responsible for third-party payment processor issues
• Force majeure events are excluded from our liability

14. Disclaimers and Warranties

• Products are provided “as is” without express warranties
• We disclaim implied warranties to the maximum extent allowed
• We do not guarantee uninterrupted website availability
• Third-party content and links are not endorsed by us
• Statutory consumer rights remain unaffected

15. Indemnification

• You agree to indemnify us against claims arising from your use of our services
• This includes legal fees and damages from your breach of Terms
• Indemnification continues after termination of your account
• We reserve the right to assume defense of any claim

16. Termination

• We may terminate your access for violation of these Terms
• You may discontinue use at any time
• Termination does not affect pending orders or obligations
• Surviving provisions continue after termination
• We may suspend services for maintenance or security

17. Force Majeure

We are not liable for delays or failures due to:

• Natural disasters or acts of God
• Government actions or regulations
• War, terrorism, or civil unrest
• Technical failures beyond our control
• Pandemics or health emergencies
• Strikes or labor disputes

18. Governing Law and Jurisdiction

• These Terms are governed by Indian law
• Disputer are subjected to solve in court of Jalandhar, Punjab
• Any legal proceedings must be initiated within one year
• Arbitration may be required for certain disputes
• Consumer protection laws remain applicable

19. Modification of Terms

• We reserve the right to update these Terms at any time
• Changes will be posted on this page with the updated date
• Continued use after changes constitutes acceptance
• Significant changes may be communicated via email
• Previous versions are superseded by current Terms

20. Electronic Communications

• You consent to receive electronic communications from us
• Electronic records satisfy written communication requirements
• You may opt out of promotional communications
• Transactional emails remain necessary for service delivery

21. Severability

• If any provision is deemed invalid, the remainder remains in effect
• Invalid provisions will be interpreted to achieve intended purpose
• Terms are construed to comply with applicable laws
• Headings are for convenience and do not affect interpretation

22. Entire Agreement

• These Terms, Privacy Policy, and other referenced policies constitute the entire agreement
• Previous agreements or representations are superseded
• Modifications must be in writing and agreed upon by both parties
• No waiver of rights unless explicitly stated

23. Age Restrictions

• Our services are intended for users 18 years and older
• Minors must have parental consent to use our services
• Parents are responsible for minors’ use of our website
• Age verification may be required for certain products

24. Taxes and Duties

• Prices include applicable taxes unless stated otherwise
• You are responsible for any additional local taxes or duties
• International orders may incur customs charges
• Tax calculations are based on billing address

25. Customer Support

For questions about these Terms or our services:

• Email: care.enerz@gmail.com
• Response time: Within 24-48 hours

26. Promotional Terms

• Special offers and promotions have specific terms
• Promotional codes cannot be combined unless stated
• Promotions are valid for limited time periods
• We reserve the right to modify or cancel promotions
• Fraudulent use of promotions may result in account termination

27. Feedback and Reviews

• You may provide feedback and reviews about our products
• Submitted content becomes our property
• We may use feedback for improvement purposes
• False or defamatory reviews will be removed
• Reviews should be honest and based on actual experience

28. Technical Requirements

• Minimum browser and device requirements apply
• JavaScript and cookies must be enabled
• Secure internet connection recommended for payments
• We are not responsible for technical compatibility issues
• Website optimization is ongoing and subject to change

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy, Refund Policy, and Shipping Policy.

Contact Information: Enerz Email: care.enerz@outlook.com