Last Updated: 09/06/2025

Introduction

Enerz (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (Handled securely through PhonePe)
• Order history and preferences

Technical Information

• IP address and location data
• Browser type and version
• Device information
• Cookies and usage data
• Website interaction patterns

How We Use Your Information

• To Fulfil orders
• Communicate about orders and services
• Improve our products and services
• Send promotional emails (with consent)
• Comply with legal requirements
• Prevent fraud and ensure security

Payment

We use PhonePe Payment Gateway for accepting payments. When you make a payment:

• Your payment information is securely transmitted to PhonePe
• We do not store your complete payment card details
• PhonePe’s privacy policy applies to payment credits
• Transaction data may be shared with PhonePe for security purposes

Information Sharing

We may share your information with:

• Payment Gateway (PhonePe) for transaction handling
• Shipping partners for order delivery
• Legal authorities when required by law
• Service providers who assist our business operations

Data Security

• We implement appropriate security measures
• Use SSL encryption for data transmission
• Regularly update security protocols
• Limit access to personal information

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data

Cookies Policy

Our website uses cookies to:

• Remember your preferences
• Analyze website usage
• Provide personalized content
• Enable essential website functions

Data Retention

We retain your information for as long as:

• Your account is active
• Required for business purposes
• Mandated by applicable laws
• Necessary for legal proceedings

Contact Information

For privacy-related questions, contact us at:

• Email: care.enerz@outlook.com
• Phone: + 91 9041767378

Changes to Privacy Policy

We may update this policy periodically. Changes will be posted on this page with the updated date.