Warranty Coverage

• Products are covered under warranty as per the duration mentioned on the purchase invoice.
• If a product fails within the Guarantee Period, the customer is entitled to free replacement of thebattery.
• If the product fails within the Warranty Period (after the Guarantee Period), the customer will beprovided a percentage off on MRP based on the category, model, and age of the battery.

After Reviewing the Evidence

• If the issue is genuine, ENERZ will request a local electrician/technician (arranged by the customer) tovisit and provide readings/evidence using a voltage meter and gravity meter. • ENERZ will pay the technician’s visit charges only if the claim is found valid.
• If no local electrician is available, ENERZ may arrange pickup of the battery for inspection at ourfactory.

Technician Visit & Company Inspection

• ENERZ does not send technicians directly without first receiving evidence from a local technician.
• If the submitted evidence is misleading or incomplete, ENERZ reserves the right to decline sending itsown technician.
• If the product is returned for inspection and the claim is found invalid, the customer will bear two-waycourier charges.

Timelines & Deadlines

• All evidence must be provided within the deadline given by ENERZ (verbally or in writing).
• No extensions will be granted beyond the given deadline.
• If the customer does not provide the required evidence within 72 hours of the company’s request(even if no specific deadline has been provided), the case will be automatically closed.
• If ENERZ gives a fixed number of days for evidence submission, that fixed deadline will apply insteadof the 72-hour rule.
• Once a case is closed, it cannot be reopened under any circumstances.

Evidence Requirements

• Clear, unedited photos and videos of the product showing the issue.
• Technical readings (voltage, gravity, load test) taken in front of the camera.
• Proof from the technician/electrician that they inspected the battery.

Exclusions (Warranty Will Not Apply If)

• The battery is damaged due to misuse, mishandling, overcharging, not ventilated properly, reversepolarity, or deep discharge.
• The serial number or warranty sticker is tampered with or removed.
• Damage is caused by fire, water, physical impact, or installation faults.
• No evidence is provided within the required time frame.
• Any false or misleading evidence is submitted.

Final Decision Authority

• ENERZ reserves the right to make the final decision on all warranty claims.
• Any disputes will be subject to the jurisdiction of the company’s registered office.

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