Last Updated: 09/06/2025

Shipping Coverage

We currently ship to:

• All major cities in India
• Shipping restrictions may apply to certain remote areas

Shipping Methods and Timeline

Standard Shipping

• Delivery Time: 5-7 business days
• Cost: Subjected to Location and Pincode.
• Tracking: Provided via email and SMS

Express Shipping

• Delivery Time: 2-3 business days
• Cost: Subjected to Location and PIN Code
• Available in major cities
• Tracking provided

Order Processing

• Orders are processed within 1-2 business days
• Orders placed on weekends/holidays processed the next business day
• Confirmation email sent upon order processing
• Tracking information provided once shipped

Shipping Costs

• Calculated based on weight, dimensions, and destination
• Additional charges for remote areas may apply

Delivery Process

• Our delivery partners will attempt delivery during business hours
• Delivery requires signature confirmation
• If unavailable, delivery will be reattempted
• Contact delivery partner directly for rescheduling

Tracking Your Order

• Tracking number provided via email/SMS
• Track on our website or delivery partner’s website
• Real-time updates on delivery status
• Notification before delivery attempt

Delivery Issues

• Damaged packages: Report immediately to delivery partner and us
• Missing items: Contact us within 24 hours
• Wrong delivery address: Additional charges may apply for redelivery
• Failed delivery attempts: Package returned to sender after 3 attempts

Holidays and Delays

• Shipping may be delayed during festivals and holidays
• Weather conditions may affect delivery times
• Advance notice provided for known delays

Undelivered Packages

• Packages returned to us after failed delivery attempts
• Contact us to arrange redelivery
• Additional shipping charges may apply
• Refund credited if redelivery not arranged within 15 days

Contact for Shipping

• Email: care.enerz@gmail.com